This section contains troubleshooting information specific to the ServiceNow Service Graph Connector Synchronization PowerPack. Troubleshooting Specific to this Synchronization PowerPack Make a note of what step is failing in the application, try running the application in debug mode, and capture any traceback or error messages that occur in the step log.įor more information about specific issues with relationships and mappings, see Known Issues.Make a note of the Synchronization PowerPack application that is failing on PowerFlow.Make a note of whether the user is running a version of the Certified/Scoped application for a Synchronization PowerPack, if relevant.Make a note of the ServiceNow version and Synchronization PowerPack version, if applicable.For example: docker service logs iservices_couchbase. Make a note of any logs impacting the service by running docker service logs.

For example: docker service ps iservices_contentapi.

If a certain service is failing, run docker service ps to see the historical state of the service and make a note of this information.

If a certain service is failing, make a note the service name and version.

Note the Docker container version, and verify that the Docker services are running.

Run docker service ls on the PowerFlow server.There might be additional configurations or actions enabled on ServiceNow or SL1 that result in unexpected behavior.įor detailed information about how to perform the steps below, see Resources for Troubleshooting. For this reason, the first steps should always be to ensure that there are no issues with the data platforms with which PowerFlow is talking. PowerFlow acts as a middle server between data platforms.

Sccm servicenow